Refund policy

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Return and Refund Policy

At Gigal, we want you to love your order. If something isn't right, we're here to help.

Returns You can request a return within 30 days of receiving your order. Items must be unused, in their original condition, and in their original packaging. To start a return, email us at support@gigal.shop with your order number. We'll reply with instructions and the correct return address. Please don't send items back without contacting us first, because returns sent to the wrong address can't be processed.

Damaged, defective, or wrong items If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery and include photos. We'll send a replacement or a full refund, and you won't need to return the item.

Non-returnable items Personal care items, intimate items, custom or personalized products, and items marked as final sale can't be returned unless they arrive damaged or defective.

Return shipping Unless the item was damaged, defective, or incorrect, you pay the return shipping. Original shipping charges aren't refundable.

Refunds Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5 to 10 business days. Depending on your bank, it can take longer for the money to show up.

Lost or delayed orders If your order hasn't arrived within 20 business days of shipping, contact us and we'll track it down. If it's confirmed lost, we'll send a replacement or a full refund.

Cancellations You can cancel within 12 hours of placing your order for a full refund. After that, the order may already be on its way.

Contact us Gigal 278 Cornelia St, Brooklyn, NY 11221, USA Phone: +1 (347) 384-6540 Email: support@gigal.shop