FAQ

Frequently Asked Questions

Orders

How do I place an order?
Browse our store, add the items you want to your cart, and go to checkout. You'll get a confirmation email once your order is placed.

Can I change or cancel my order?
Yes, within 12 hours of placing it. Email support@gigal.shop with your order number. After 12 hours, your order may already be on its way.

Shipping

How long does shipping take?
Orders are processed within 1 to 3 business days. Delivery usually takes 7 to 15 business days in the United States and 10 to 20 business days internationally.

How can I track my order?
Once your order ships, you'll get an email with a tracking number. Tracking can take 3 to 5 days to update.

Why did my order arrive in more than one package?
Our products come from different warehouses, so some orders ship separately. Each package has its own tracking number.

Do you ship internationally?
Yes. International orders may be charged customs duties or import taxes, which the customer pays.

Returns and refunds

What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused and in their original packaging. See our Refund Policy for full details.

My item arrived damaged or wrong. What should I do?
Email us within 7 days of delivery with photos. We'll send a replacement or a full refund.

When will I get my refund?
Approved refunds go back to your original payment method within 5 to 10 business days.

Payment and security

What payment methods do you accept?
We accept the payment methods shown at checkout, such as major credit and debit cards.

Is my payment information safe?
Yes. All payments are processed through a secure, encrypted checkout, and we never store your full card details.

Still need help?

Email us at support@gigal.shop or call +1 (347) 384-6540. We reply within 24 to 48 hours.